Whilst 95% of our WIRL subscribers have no problems with the website a small percentage of new subscribers can have some basic issues. From experience we have found that these issues can be consolidated into the following groups. If you are experiencing any issues with WIRL please send the link for this article to your IT support person to assist them with their trouble shooting.
1. Videos won’t play
Occasionally our new customers have problems playing the video and this can be due to a whole range of issues which always work out to something simple. Can you play the videos directly using this link from the same machine where it is currently failing ?
If so it seems like it might be more something related to the video player that is used in the browser. We use jwplayer we’ve seen videos fail because JW player was getting scanned for malware and being blocked or timing out. The key is to Whitelist both the video source (http://wpc.6546.edgecastcdn.
2. Career Quiz Checkbox Issues